Heatpump not working?

Our process for heatpump repairs.

Service call booking

We receive several service calls a day with customers complaining that their heatpumps are not working. It could be that the heatpump is running but not heating or cooling or the heatpump does not turn on or the operation LED light is flashing etc. To efficiently daignose the fault we ask that the you fill and submit a heatpump service form which helps us schedule a service tech to get in touch with you so that we can obtain an error code and arrange a time for the service visit.

Fault diagnosis and costing

We service and repair all brands of heatpumps from domestic to small commercial systems. With a customer base of more than 5,000 in the Auckland area you know that you are in good hands. Our service techs are quick friendly and inform you of the costing before fixing the heatpump. If you decide that you would not like to go ahead with the fix then there will be small call out charged.


No Fix No Charge policy. If we cannot fix your heatpump fault which is highly unlikely, we do not charge anything. On fixing your heatpump, the service tech supplies you with a GST invoice which can be paid by bank transfer or credit card. After payment our service tech supplies a certificate for work done and any follow up actions that may be required.

Our heatpump service comes with a no same fault 12 month warranty

Heatpump WOF
Hassle free Annual Heatpump service

Service Overview

Our expert technicians will test all the electrical and sealed system of the heatpump using a comprehensive checklist. These results are compared to the datasheet of your heatpump. Any discrepancies are conveyed to you immediately.
Our service does not stop there. Our technician will also service the indoor and outdoor units so that they are free of debris and rodents!
Air cleaning filters are replaced or cleaned depending on age of unit.
Dirty air filters are cleaned and scented for fresh smelling air clear of allergins and dust. 


All works are carried out by our registered technicians.
Each unit is certified for electrical safety.
The parts we use come with a 5 year return to base warranty.
What you receive at the end of our service is a worry free heatpump which will continue to service you for years to come.

Why you need a Heatpump WOF?

Every heatpump is designed to perform upto a high standard. However these units are exposed to the elements on a daily basis which causes some parts to underperform. This will reduce the overall performance of the heatpump and increase running costs.
A regular annual service will not only increase the life of your heatpump but also save you money in unnecessary energy usage.
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24 hour call back

Heatpump Service form

Kindly submit the form below and one of our technicians will call you in 2hrs during working hours.
Name for Certification
Your Email
Job description
Which room? (Lounge, Bedroom)
Site address for visit
Address for Certification
Heatpump Brand and Model
Area of room in Square Meter? (25m2)
Mobile/landline number
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